Service & Parts

We have the service capabilities and parts department to take care of all of your ice machine service related needs.

Parts

Knowledgeable Staff with Large, Diverse Stock

In need of a part for an ice machine you own or are working on for a customer, chances are we’ve got what you need. Our parts department, meaning Bobby and Joe, man our parts counter as well as handling phone calls for parts that need to be shipped to your location. They maintain a parts stock of common items for all major brands of ice machine and select refrigeration lines. (pic of counter)

Stop by or contact Bobby or Joe today for all your parts needs.


Preventative Maintenance Program

Keeping Your Ice Sanitary

Not everyone realizes that your ice machine is a mini food processing plant but it is. It is a piece of machinery that takes raw inputs and creates a consumable food product and should be treated as such.

Born out of demand from our customers to help in keeping their ice machines in a sanitary condition, our preventative maintenance program is a simple, low cost solution to sanitary ice. There are no contracts or hidden fees, just a low, flat rate to thoroughly clean your ice machine annually, bi-annually, or quarterly. You complete the sign-up form and we’ll contact you when the service is due to schedule an appointment.

It couldn’t be simpler than that. Click here for the sign-up form and details »


Field Service

Making Things Right

Our service fleet consists of nine trucks stock with common parts for on-site repair calls. The technicians manning these calls have combined experience in excess of 125 years working on ice machines and refrigeration. This makes us the most experienced ice machine service fleet in the region.

How it works:

  • Contact us and log your call, a tech is dispatched (usually w/ in 24 hours)
  • We will diagnose and give an estimate before completing work, but sorry, no free estimates
  • Once the work is completed, payment is rendered or the invoice billed (open accounts only)

After many years in the service business, we’ve learned that there are no guarantees when repairing ice machines. But, we are committed to operating fair and making things right.


In-Shop Repair

You Drop It, We Fix It

For those wishing to bring their equipment to us, we do offer in-shop repair at our facility. This can save you some travel time to your site and/or if a specialty part is needed.

You simply drop the machine off and give us the details. Our shop technician will diagnose and call with a repair estimate. If it’s a go, you’ll get a call when the work is completed. This can generally be done in 24-48 hours.