Boil Water Advisory: Steps To Take Now and What To Do Next - Memphis Ice

Keep reading to learn what you should do right now, what you can do once the advisory is lifted, and how we can help.

There are two things you should do as soon as a Boil Water Advisory is issued. 

1. Unplug your ice machine. Unplugging your ice machine prevents it from taking in new water.

    

2. Empty your ice bin. Any water taken in since the Boil Water Advisory could be contaminated. Your safest option is to stop using the ice currently in the ice bin and empty the bin.

Once a Boil Water Advisory is lifted, there are three things that must happen. If you don’t feel comfortable completing these next steps, call Memphis Ice Machine Company for help at 901-360-9197. 

1. Purge the ice machine of all its water.
   
   
2. Change the water filter cartridge that is used in the ice machine before plugging it back in and allowing it to take in water.
   
   
3. Thoroughly wash and sanitize the ice machine and its ice bin. Don’t forget to also clean the ice scoops, ice buckets, and any equipment you use to transport ice.
   
   
4. Plug the ice machine in and make two or three batches of ice. Discard the ice you make as this step is intended to flush the ice machine as an added safety precaution.

Here are some resources to help you complete any of these steps if you decide to start this process yourself: 

• Ice-O-Matic CIM Series (PDF)
• Ice-O-Matic MFI or GEM Series (PDF)
• Ice-O-Matic ICE Series (PDF)

Remember that Memphis Ice is here for you when ice hits the fan. We understand that time is of the essence when it comes to having a clean, safe, and working ice machine in your business and home, so we will send a service technician to help as soon as possible. You just need to make the call.

Memphis Ice Machine Company
(901) 360-9197
service@memphisice.com
(Leave a message with your contact information.
We will return your call as soon as possible.)

We know the Boil Water Advisory is out of your control. Under these circumstances, we are offering a one-time flat-rate price of $175 plus water filters and tax for ice machine cleanings*. In order to receive this rate ($100 in savings), please call or email us by Feb. 26, 2021, to schedule your ice machine cleaning appointment.

*Due to the complexities involved in cleaning Hoshizaki ice machines, they are excluded from this special pricing. Call (901) 360-9197 to receive a custom quote.